We offer two types of warranties for our customers so you can choose which works best for your family! To begin a warranty claim, please fill out our Warranty Form and one of our dedicated Support Team members will be in touch within 1-5 business days.
1-Year Limited Warranty
TickTalk smartwatches purchased from authorized third-party retailers (www.myticktalk.com), including Amazon and/or Walmart, are eligible for our 1-Year Limited Warranty. Our 1-Year Limited Warranty covers basic hardware defects in workmanship 1-year from purchase.
Our Limited Warranty does not apply to normal wear and tear, third party repairs, or any damage caused by misuse, water exposure, heat exposure, or physical damage like broken screens. For international customers, you are responsible for any shipping fees, duties, and/or taxes associated with warranty claims.
TickTalk 5 Extended Warranty - For Up To 24 Months
For parents seeking peace of mind while their kids enjoy being kids, accidents are an inevitable part of life. Introducing an extended warranty plan as part of TickTalk Wireless monthly plans, we aim to alleviate worries about unforeseen mishaps. Our extended warranty will safeguard against accidental damages from handling (ADH).
Families now have the option to seamlessly include the monthly extended warranty payment directly into their cellular plan, at a nominal cost. TickTalk Wireless offers two plans, both inclusive of the extended warranty:
Essential Plus Plan: $14.99
- 1GB of Data
- Nationwide 4G coverage
- 1000 min of Talk
- Unlimited in-app texts
- Extended warranty included
Premium Plus Plan: $19.99
- Unlimited Data
- Nationwide 4G coverage
- Unlimited Talk
- Unlimited in-app texts
- Extended warranty included
ADH coverage encompasses unintentional actions or mishandling by the user, such as drops, spills, or incidents during regular usage. It does not cover lost or stolen watches.
If you choose to stop your extended warranty coverage you can simply downgrade in your TickTalk Wireless Portal at any time. Please note, the extended warranty remains active for up to 24 months. Beyond this period, your account will automatically transition to either the Essential Plan or Premium Plan, depending on your current subscription.
New TickTalk Wireless Users
This newly introduced extended warranty is exclusively available to new TickTalk 5 users configuring their TickTalk Wireless cellular plans for the first time. If you initially opt for a plan without the warranty and later wish to upgrade, you have a 30-day window from the TickTalk 5 purchase date to make the switch to a plan inclusive of the extended warranty.
Existing TickTalk Wireless Users
We will still allow all existing TickTalk users that have purchased the TickTalk 5 to change their plan to include the extended warranty within the parent portal. You will have 30 days from the TickTalk 5 purchase date to make the switch to a plan inclusive of the extended warranty.
For any inquiries, our customer service team is readily available. Feel free to reach out to us at support@myticktalk.com.
Out of Warranty Policy
If you are out of your purchase warranty period you are still eligible to get a replacement for a damaged TickTalk 5 with a replacement fee of $100.00 USD. We will honor this price for any damaged TickTalk 5. Please note, the TickTalk 5 cannot be replaced for a TickTalk 4 for the $100.00 USD replacement fee The trade-in program is available for customers who wish to upgrade a damaged TickTalk 4 for the newest generation.