TickTalk Support

All Articles

Getting Started

Getting Started with your TickTalk 5

TickTalk 5 FAQ

FAQ

How to remove and replace your TickTalk 5 wristband
How to Pair your TickTalk 5 with your Parent App
How to Insert TickTalk 4 SIM to TickTalk 5
Can I unbound a TickTalk from a previous TickTalk owner?
How do I switch from TickTalk 4 to TickTalk 5?

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Troubleshooting

TickTalk not reading SIM card or has No SIM
How to tell if my TickTalk is ONLINE or OFFLINE?
Why is my watch location inaccurate or wrong?
Why is my TickTalk not charging?
TickTalk 5 Screen Troubleshooting

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Features & Settings

How to Unpair and Reset the TickTalk Watch from the TickTalk App
How to Reset your TickTalk smartwatch
Updating your TickTalk Operating System (tOS)
Connecting your TickTalk Smartwatch to Bluetooth
IP67 Water Resistance, Battery & Durability

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General Questions

How has the battery been improved for TickTalk 5?
How is TickTalk 5 different from TickTalk 4?
Can TickTalk call international numbers?
What certifications does TickTalk 5 have?
Can TickTalk download apps from the internet?

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Accessories

Charging your TickTalk smartwatch with the Power Base

International Customers

SMS Verification and Enhanced Features for TickTalk 5 App Users in Selected Countries
How to Activate Your SIM Card (Non-U.S. Customers)

TickTalk 5 User Manual

User Manual

Cellular Plan & Service

TickTalk Wireless

TickTalk Wireless - Get Peace of Mind Without Breaking the Bank
How to activate your TickTalk Wireless SIM card
TickTalk Wireless FAQ & Troubleshooting
How to Upgrade or Downgrade Your TickTalk Wireless Plan
Warranty & Return Policy

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Red Pocket

How to Activate Your Red Pocket SIM Card
What is Red Pocket?

International Customers

TickTalk 4: How to activate your SIM card for Non-U.S. customers)
TickTalk 4: Setting up an APN for your TickTalk smartwatch (International Customers)
Canadian Carriers
Download our list of compatible international GSM carriers
What type of plan does TickTalk require (International Customers)?

Frequently Asked Questions

HOW TO TRAVEL INTERNATIONALLY WITH YOUR TICKTALK 4
How much is the monthly plan for TickTalk?
What carriers does TickTalk work with?
Is the smartwatch unlocked? Can I use my own SIM and carrier?
What will my TickTalk smartwatch phone number be?

Return & Replacement

Return Policy

Warranty

Warranty

TickTalk 4 Support

Getting Started With TickTalk 4

TickTalk 4: Getting Started with your TickTalk 4
TickTalk 4: How to activate your TickTalk Wireless SIM card
TickTalk 4: Download the TickTalk 4 User Manual
TickTalk 4: Pairing your TickTalk smartwatch with your TickTalk Parent App
TickTalk 4: Pairing your TickTalk smartwatch with your TickTalk Parent App

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TickTalk 4 Smartwatch

TickTalk4: TickTalk showing "Offline" error message
TickTalk4: TickTalk showing "No Service" error message
TickTalk4: TickTalk not reading SIM card or days No SIM
TickTalk4: Error Messages on TickTalk
TickTalk4: How to tell if my TickTalk is ONLINE or OFFLINE?

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TickTalk 4 FAQ & General Questions

TickTalk4: Why arent I receiving TickTalk App notifications on my Android 13?
TickTalk4: Why is my TickTalk Offline?
TickTalk4: Where can I order a replacement charging cord?
TickTalk4: How can I delete my personal data and/or information?
TickTalk4: My watch caller ID is incorrect

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TickTalk 4 App

TickTalk4: Upgrade to Parent App 5.0 and Watch OS 4.5
TickTalk4: Why are my messages not appearing in the TickTalk App?
TickTalk4: Why won't my phone number sync to the watch?
TickTalk4: TickTalk 4 App Troubleshooting
TickTalk4: Messaging Troubleshooting

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Warranty & Return Policy

TickTalk4: What is your Warranty?
TickTalk4: What is your Return Policy?
TickTalk4: How do I make a return?
TickTalk4: How TickTalk Works

How It Works

TickTalk4: How TickTalk Works

TickTalk 4 Accessories

TickTalk4: Why is my TickTalk 4 charging cable not working?
TickTalk4: Why is my Power Base not charging?

Customer Support

TickTalk4: What are your hours?
TickTalk4: What do I need when reaching out to Support for help?
TickTalk4: Can I speak to a real person?

Features & Settings

TickTalk4: Making Voice Calls and Video Calls from your TickTalk Watch
TickTalk4: Checking your Steps with Activity Tracker from your TickTalk smartwatch
TickTalk4: Using the Parental Control App with your TickTalk 4
TickTalk4: Using iHeartRadio Family on your TickTalk smartwatch (U.S. Customers Only)
TickTalk4: Sending Messages from your TickTalk Watch

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Accessories

TickTalk4: Charging your TickTalk smartwatch with the Power Base

International Customers

TickTalk4: Getting Started with your TickTalk 4 (Canadian Customers)
TickTalk4: Getting Started with your TickTalk 4 (Non-U.S. Customers)
TickTalk4: How to Activate Your SIM Card (Non-U.S. Customers)