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Troubleshooting

FAQs Knowledge Base

Getting Started TickTalk 5 FAQ FAQ Troubleshooting Features & Settings General Questions Accessories International Customers TickTalk 5 User Manual Cellular Plan & Service TickTalk Wireless Red Pocket International Customers Frequently Asked Questions Return & Replacement Warranty TickTalk 4 Support Getting Started With TickTalk 4 TickTalk 4 Smartwatch TickTalk 4 FAQ & General Questions TickTalk 4 App Warranty & Return Policy How It Works TickTalk 4 Accessories Customer Support Features & Settings Accessories International Customers

TickTalk not reading SIM card or has No SIM
How to tell if my TickTalk is ONLINE or OFFLINE?
Why is my watch location inaccurate or wrong?
Why is my TickTalk not charging?
TickTalk 5 Screen Troubleshooting
Why is my watch overheating or getting hot?
My messages aren't going through when on Focus Mode (DND)
Camera Troubleshooting
How to maximize long-term battery lifespan on your TickTalk
Why is my Remote Answer not working?
Messaging Troubleshooting - APP section
TickTalk 5 App Troubleshooting - APP section
Why are my messages not appearing in the TickTalk App?
Why won't my phone number sync to the watch?
Why is my Power Base not charging?
Why is my TickTalk 5 charging cable not working?

No connection Real-time notifications may not work